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| Support/Training/License & Warranty |
Support/Training/License & Warranty
The reasonable monthly License/Warranty fee includes updates to the software periodically, when needed and makes sure your connection to GMS resources is on-going.
Software Guarantee
If you are not completely satisfied, within 60 days of purchase, you may return GMS software for a refund of the software purchase price.
Support/Maintenance
GMS strives to respond to any support calls within two working hours. Full Support is required for the first 12 months of use. Pay as you use support can be implemented at the prevailing rate if agency chooses to discontinue full support after one year. You may elect to return to full support at any time.
Training
Off-site telephone installation and training are required with purchase at the prevailing rate. 2-4 hours are estimated for each installation and initial setup training. Remember to include this charge when budgeting for your software purchase. On-site training is available if requested at our prevailing daily rate plus travel expenses. Most agencies are up and running with the help of their user manual after telephone training. Additional telephone training is also available upon request.
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Kensington, MD 20895 · All Rights Reserved