GMS Maintenance Policy
GMS strives to respond to any support calls within two working hours. Cost per month for support will be $210 per month per organization. Support is required for the first 12 months of use, Pay-As-You-Use Support can be implemented at the current prevailing rate if the agency chooses to discontinue full support after one year. You may elect to return to full support at any time.
After one year of using the GMS Accounting and Financial Management System, you may request to modify your Service and Technical Assistance Agreement and change to Option 2 - Pay-As-You-Use (limited service and support) with a 60 day written notice. If you request to go back to Option 1 - Full Unlimited Service, you can do so immediately upon written notification to the GMS offices, but the agreement will stay in effect for at least one year. Failure to adequately update the system relieves GMS of responsibility regarding support and technical assistance.
Prepay a year's worth of maintenance and license fees and save 7.5%. This does not apply to the annual license and maintenance fees for supplements. For anyone who has requested to prepay their maintenance and license fees for the year and receives the 7.5% credit, GMS must receive the payment by the last day of the month which the billing is received. For example, if you are billed the annual maintenance and license on your January bill which you receive during the first or second week in February, we must receive payment of the entire amount by the last day of February. Anyone who fails to pay the entire amount when due will automatically have their annual maintenance canceled, and their account will be adjusted accordingly for the monthly maintenance amounts. On the February statement, you will see the annual maintenance credited back and the monthly maintenance charges applied.
Late Charges
Late fees are automatically generated in our billing system based on your original contract percentage established. It is calculated on unpaid balances of $200.00 or more. These charges become part of your unpaid balance. Payments must be received in our office by the last work day of the month in order to avoid late fees.
If you have any questions on the above two issues, please contact the President/CEO to discuss them.
Please contact Sara Drury at (800) 933-3501 ext. 3 or email sara@gmsactg.com for further details or to request billing for a whole year.
GMS Software Guarantee
If you are not completely satisfied, within 60 days of purchase, you may return GMS software for a refund of the software purchase price.
After one year of using the GMS Accounting and Financial Management System, you may request to modify your Service and Technical Assistance Agreement and change to Option 2 - Pay-As-You-Use (limited service and support) with a 60 day written notice. If you request to go back to Option 1 - Full Unlimited Service, you can do so immediately upon written notification to the GMS offices, but the agreement will stay in effect for at least one year. Failure to adequately update the system relieves GMS of responsibility regarding support and technical assistance.
Prepay a year's worth of maintenance and license fees and save 7.5%. This does not apply to the annual license and maintenance fees for supplements. For anyone who has requested to prepay their maintenance and license fees for the year and receives the 7.5% credit, GMS must receive the payment by the last day of the month which the billing is received. For example, if you are billed the annual maintenance and license on your January bill which you receive during the first or second week in February, we must receive payment of the entire amount by the last day of February. Anyone who fails to pay the entire amount when due will automatically have their annual maintenance canceled, and their account will be adjusted accordingly for the monthly maintenance amounts. On the February statement, you will see the annual maintenance credited back and the monthly maintenance charges applied.
Late Charges
Late fees are automatically generated in our billing system based on your original contract percentage established. It is calculated on unpaid balances of $200.00 or more. These charges become part of your unpaid balance. Payments must be received in our office by the last work day of the month in order to avoid late fees.
If you have any questions on the above two issues, please contact the President/CEO to discuss them.
Please contact Sara Drury at (800) 933-3501 ext. 3 or email sara@gmsactg.com for further details or to request billing for a whole year.
GMS Software Guarantee
If you are not completely satisfied, within 60 days of purchase, you may return GMS software for a refund of the software purchase price.
