E-NEWS JULY

July 1, 2025

GMS Inc.

GMS Inc

0

💬 Updated Chat Support Hours

We’re pleased to share our new chat support hours!
Our team is now available to assist you:

Monday through Friday
🕗 8:00 AM – 4:30 PM (Eastern Time)

We look forward to helping you during these hours!

July 4, 2025
Independence Day
September 1, 2025
Labor Day

Updated GMS Software and Support Services and Virtual Training Cancelation Policy

📅 GMS Software and Support Services provides the following:
Expert Assistance: Helping users resolve software-related issues and errors to ensure uninterrupted operations.
Comprehensive Troubleshooting: Diagnosing and resolving software-related problems efficiently.
Accounting & Financial Guidance: Supporting clients in navigating accounting procedures and financial report challenges.
Strategic Guidance: Enhancing operational efficiency and accuracy with tailored recommendations.
Best Practice Recommendations: Providing valuable insights to optimize the user experience.
GMS Software and Support services Do Not Cover the following:
Account Reconciliation Services: This includes tasks like bank reconciliation and GL account reconciliation, which are billed separately at the prevailing rate.
IT-Related Issues: Network setup, configuration, and troubleshooting are outside the scope of the software support agreement.
Hardware, Networking, and System Infrastructure Assistance: As GMS is not an IT service provider, users should seek support from their internal IT team or an external professional for these matters.
📅 Virtual Training Cancellation Policy
To ensure fairness and efficient scheduling for all clients:
Cancellations must be made at least 24 hours in advance of your scheduled session.
Late cancellations (less than 24 hours’ notice) will incur a $65 cancellation fee.
• This policy helps us respect the time of our trainers and other clients waiting for availability.

GMS is pleased to announce the option for Prepaid Virtual Training Time Blocks

🎓 Prepaid Training Time Blocks
Invest in your growth and save with our discounted prepaid training packages. Perfect for individuals or teams looking to commit to skill development with flexibility and value.

💼 Standard Hourly Rate: $130/hour

🔹 10-Hour Block

• Discounted Rate: $120/hour
• Total Cost: $1,200
• Ideal for short-term goals, refreshers, or targeted sessions.
🔹 20-Hour Block

• Discounted Rate: $110/hour
• Total Cost: $2,200
• Best value for ongoing training, team development, or multi-phase learning plans.
Expiration Policy

All prepaid training blocks are valid for six (6) months from the date of purchase. Unused hours will expire after this period.

Benefits:

• Save up to 15% off the standard rate
• Flexible scheduling
• Priority booking
• Great for individuals or teams

Year-End Closing Support: Expert Help from GMS

Ensure a smooth and accurate fiscal year-end close with the guidance of our highly experienced Implementation and Training Specialist, Marshelle Elliott.
🧾 What We Offer
Marshelle provides hands-on assistance and comprehensive training for your fiscal staff on the correct procedures for closing out the year. This includes:
• Step-by-step guidance through year-end activities
• Review and discussion of final month-end reports
• Identification and resolution of potential issues
• Virtual Training delivered via Teams
📅 When to Schedule
• The ideal time for year-end training is 4–6 weeks after your fiscal year ends.
💻 How It Works
• Training is scheduled by clicking on the link – Marshelle Elliott: Calendly
• An appointment confirmation email
• A follow-up email with instructions for securely uploading your database for review.
• Marshelle will review your database and conduct system control checks to identify issues that need to be resolved before your year end appointment.
• You’ll receive an email outlining any problems that need to be resolved prior to your session.
• On the day of your appointment, you’ll join the Teams Virtual Training Room. Marshelle will guide you through the session as you share your screen.
💲 Cost for GMS Staff Assistance
• $130 per hour
Post by gmsactg