To help GMS maintain the highest level of service, please be aware of our current policies and procedures.
GMS Service Hours are 8:30am to 5:00pm ET Monday through Friday.
GMS Chat Room Business hours are:
Monday and Tuesday 8:00am – 4:30pm ET
Thursday and Friday 8:00am – 4:30pm ET.
GMS clients should place service requests via email to service@gmsactg.com,  online service request or call for service at 800.933.3501. Please provide your name, agency name and client number. This enables us to route the service request to a Service & Support team member most available and able to respond to your question.
Please state, as specifically as possible, what your question is or explain in detail the issue you are encountering. Â Also, be specific as possible as to the urgency of the returned service request to help the Service & Support team with prioritizing. Remember, we will respond within 2 hours unless you specify otherwise.
It is GMS practice to respond to service requests on a first come-first served basis. However, when conflicts occur, calls will be prioritized in this order.
GMSÂ strives to respond to any support calls within two working hours. Cost per month for support will be $210 per month per organization. Support is required for the first 12 months of use, Pay-As-You-Use Support can be implemented at the current prevailing rate if the agency chooses to discontinue full support after one year. You may elect to return to full support at any time.
After one year of using the GMS Accounting and Financial Management System, you may request to modify your Service and Technical Assistance Agreement and change to Option 2 – Pay-As-You-Use (limited service and support) with a 60 day written notice. If you request to go back to Option 1 – Full Unlimited Service, you can do so immediately upon written notification to the GMS offices, but the agreement will stay in effect for at least one year. Failure to adequately update the system relieves GMS of responsibility regarding support and technical assistance.
Prepay a year’s worth of maintenance and license fees and save 5%. This does not apply to the annual license and maintenance fees for supplements. For anyone who has requested to prepay their maintenance and license fees for the year and receives the 5% credit, GMS must receive the payment by the last day of the month which the billing is received. For example, if you are billed the annual maintenance and license on your January bill which you receive during the first or second week in February, we must receive payment of the entire amount by the last day of February. Anyone who fails to pay the entire amount when due will automatically have their annual maintenance canceled, and their account will be adjusted accordingly for the monthly maintenance amounts. On the February statement, you will see the annual maintenance credited back and the monthly maintenance charges applied.
Late Charges
Late fees are automatically generated in our billing system based on your original contract percentage established. It is calculated on unpaid balances of $200.00 or more. These charges become part of your unpaid balance. Payments must be received in our office by the last workday of the month in order to avoid late fees.
If you have any questions on the above two issues, please contact the President/CEO to discuss them.
Please contact Sara Drury at (800) 933-3501 ext. 3 or email sara@gmsactg.com for further details or to request billing for a whole year.
GMS Software Guarantee
If you are not completely satisfied, within 60 days of purchase, you may return GMS software for a refund of the software purchase price.
GMS’s software cancellation policy to deactivate the software license/warranty and service/support fees is 60 days written notice to be received in our office by mail at 10559 Metropolitan Avenue, Kensington, MD 20895, faxed to 301/933-3502 or emailed to service@gmsactg.com.
Upon receipt of the cancellation notifications, a prorated credit would be issued to your account for any annual license/warranty and service/support fees previously billed that covers the period after the effective cancellation date.
The total account balance is due in full by the last day of the month following the month of the cancellation effective date.
The written notification may be sent on agency letterhead or by email from an authorized individual.
GMS Software Pricing Increases as of January 1, 2020
This notice is to advise you of an increase to the following fees:
Should you have any questions on the above changes, please free to contact service@gmsactg.com or
800/933-3501 ext 1.
GMS Prepaid Monthly License/Support discount is 5% as of 01/01/2020. For further details or to request
billing for a whole year, contact Sara Drury at sara@gmsactg.com
To help GMS maintain the highest level of service, please be aware of our current policies and procedures.
GMS Service Hours are 8:30am to 5:00pm ET Monday through Friday.
GMS Chat Room Business hours are:
Monday and Tuesday 8:00am – 4:30pm ET
Thursday and Friday 8:00am – 4:30pm ET.
GMS clients should place service requests via email to service@gmsactg.com,  online service request or call for service at 800.933.3501. Please provide your name, agency name and client number. This enables us to route the service request to a Service & Support team member most available and able to respond to your question.
Please state, as specifically as possible, what your question is or explain in detail the issue you are encountering. Â Also, be specific as possible as to the urgency of the returned service request to help the Service & Support team with prioritizing. Remember, we will respond within 2 hours unless you specify otherwise.
It is GMS practice to respond to service requests on a first come-first served basis. However, when conflicts occur, calls will be prioritized in this order.
GMSÂ strives to respond to any support calls within two working hours. Cost per month for support will be $210 per month per organization. Support is required for the first 12 months of use, Pay-As-You-Use Support can be implemented at the current prevailing rate if the agency chooses to discontinue full support after one year. You may elect to return to full support at any time.
After one year of using the GMS Accounting and Financial Management System, you may request to modify your Service and Technical Assistance Agreement and change to Option 2 – Pay-As-You-Use (limited service and support) with a 60 day written notice. If you request to go back to Option 1 – Full Unlimited Service, you can do so immediately upon written notification to the GMS offices, but the agreement will stay in effect for at least one year. Failure to adequately update the system relieves GMS of responsibility regarding support and technical assistance.
Prepay a year’s worth of maintenance and license fees and save 5%. This does not apply to the annual license and maintenance fees for supplements. For anyone who has requested to prepay their maintenance and license fees for the year and receives the 5% credit, GMS must receive the payment by the last day of the month which the billing is received. For example, if you are billed the annual maintenance and license on your January bill which you receive during the first or second week in February, we must receive payment of the entire amount by the last day of February. Anyone who fails to pay the entire amount when due will automatically have their annual maintenance canceled, and their account will be adjusted accordingly for the monthly maintenance amounts. On the February statement, you will see the annual maintenance credited back and the monthly maintenance charges applied.
Late Charges
Late fees are automatically generated in our billing system based on your original contract percentage established. It is calculated on unpaid balances of $200.00 or more. These charges become part of your unpaid balance. Payments must be received in our office by the last workday of the month in order to avoid late fees.
If you have any questions on the above two issues, please contact the President/CEO to discuss them.
Please contact Sara Drury at (800) 933-3501 ext. 3 or email sara@gmsactg.com for further details or to request billing for a whole year.
GMS Software Guarantee
If you are not completely satisfied, within 60 days of purchase, you may return GMS software for a refund of the software purchase price.
GMS’s software cancellation policy to deactivate the software license/warranty and service/support fees is 60 days written notice to be received in our office by mail at 10559 Metropolitan Avenue, Kensington, MD 20895, faxed to 301/933-3502 or emailed to service@gmsactg.com.
Upon receipt of the cancellation notifications, a prorated credit would be issued to your account for any annual license/warranty and service/support fees previously billed that covers the period after the effective cancellation date.
The total account balance is due in full by the last day of the month following the month of the cancellation effective date.
The written notification may be sent on agency letterhead or by email from an authorized individual.
GMS Software Pricing Increases as of January 1, 2020
This notice is to advise you of an increase to the following fees:
Should you have any questions on the above changes, please free to contact service@gmsactg.com or
800/933-3501 ext 1.
GMS Prepaid Monthly License/Support discount is 5% as of 01/01/2020. For further details or to request
billing for a whole year, contact Sara Drury at sara@gmsactg.com
